Shipping policy
SHIPPING POLICY
Thank you for visiting and shopping at onrunners.store. The following are the terms and conditions that constitute our Shipping Policy.
PROCESSING TIME
All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
SHIPPING RATES AND DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates below do not include the processing time above.
| Region | Method | Estimated Delivery | Cost |
|---|---|---|---|
| United States | Express Shipping | 3–7 business days | $15.00 |
| United States | Free Standard Shipping | 7–15 business days | Free |
| International | Express Shipping | 3–7 business days | $15.00 |
| International | Free Standard Shipping | 7–15 business days | Free |
Delivery delays can occasionally occur due to weather, customs, or carrier issues.
SHIPMENT CONFIRMATION AND ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
CUSTOMS, DUTIES AND TAXES
onrunners.store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
DAMAGES
onrunners.store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team at support@onrunners.store to file a claim. Please save all packaging materials and damaged goods before filing a claim.
INTERNATIONAL SHIPPING
We ship to most countries worldwide. Some restrictions apply to specific regions due to local regulations.
CONTACT
For any questions, please contact us at support@onrunners.store.